By placing a pre-order through www.smuuvbody.com (the “Site”), you agree to the following terms and conditions as outlined below. These terms are binding and apply to all pre-order transactions made through Smuuv Body.
1. Pre-Order Commitment
When you place a pre-order, you are committing to purchase an item that is not yet in stock or available for immediate dispatch. You acknowledge that you are reserving this item in advance and that delivery will occur at a later date, as estimated on the product page.
2. Payment Terms
Full payment is required at the time the pre-order is placed. This secures your unit and positions it in the fulfillment queue. Your order will not be shipped until the product becomes available.
3. Estimated Delivery Dates
All shipping timeframes provided for pre-order items are estimated and subject to change. While Smuuv Body will make every reasonable effort to meet these estimates, delays can and do occur due to factors beyond our control, such as production setbacks or global supply chain disruptions. Smuuv Body is not liable for any losses or damages resulting from delivery delays.
4. Order Fulfillment
Pre-orders are fulfilled in the order they are received. If you place an order containing both pre-order and in-stock items, the entire order will be held and shipped together once the pre-order item is available. We do not offer partial shipments on combined orders.
5. Cancellations & Modifications
Either party may cancel a pre-order at any time prior to our confirmation that the item(s) has been dispatched. If cancellation occurs before a dispatch notification has been issued, a full refund will be processed to the original payment method.
Once the dispatch notice has been sent, the order is considered final and may no longer be cancelled or modified.
6. Returns & Refunds
Once your pre-order item has been delivered, it is subject to Smuuv Body’s standard return and refund policy. You may initiate a return within the eligible return window, provided the item is unused, in original condition, and returned in full compliance with our return policy available here.
7. Product Changes
Pre-order items may undergo minor updates or improvements prior to release. This may include packaging, hardware, accessories, or functionality. By placing a pre-order, you acknowledge and accept that the final product may vary slightly from images or descriptions published at the time of order.
8. Communication & Updates
We will provide updates regarding your pre-order via the email address provided at checkout. It is your responsibility to ensure your contact details are accurate. Smuuv Body is not responsible for missed communications due to outdated or incorrect contact information.
9. Limitation of Liability
Smuuv Body will not be held liable for any indirect, incidental, or consequential damages arising from or related to pre-order delays, including but not limited to loss of profits, business interruption, or emotional distress. Our maximum liability is limited to the amount paid for the pre-order product.
10. Governing Law
These terms are governed by and construed in accordance with the laws of the jurisdiction in which Smuuv Body operates. Any disputes arising out of or in connection with these terms will be subject to the exclusive jurisdiction of the courts of that jurisdiction.
These pre-order terms are in addition to Smuuv Body’s general Terms & Conditions. We reserve the right to amend these terms at any time without prior notice.
If you do not agree with these terms, do not place a pre-order. For any questions or assistance regarding a pre-order, please contact us here or email us at support@smuuvbody.com.