We offer multiple ways to pay for your items and accept most common credit cards and local payment gateways (Visa, MasterCard, American Express), PayPal, Apple Pay, Google Pay, and Shop Pay. To see the accepted payment methods in your country; simply go to checkout, add your address and all relevant options will appear. We also offer Klarna, allowing you to pay in 4 interest-free instalments, as well as PayPal and Apple Pay.

Sorry you’re hitting a snag at checkout! Let’s troubleshoot together and get your order moving:

Step 1: Double-Check Your Card Details

• Make sure every field is filled out exactly as it appears on your card.
• The billing address should match what your bank has on file.
• Double-check your card number, expiration date, and CVV.

Step 2: Try a Private/Incognito Browser Window

Sometimes your browser’s cache can get in the way. Here’s how to open a private browsing window:

• Chrome: Click the three dots (top right), then “New Incognito Window.”
• Safari: Tap the pages icon (bottom right), then “Private.”
• Firefox: Click the menu (top right), then “New Private Window.”
• Edge/Internet Explorer: Click the three dots or gear icon, then find “New InPrivate Window.”

Try placing your order again in the new window.

Step 3: Still Stuck? Contact Us!

If you’re still having issues, just reach out!

• Email support@smuuvbody.com
• Have the email you used to order handy—this helps us quickly track down what’s going on.

We know payment issues can be frustrating, but we’re here and ready to help get things sorted for you!

Absolutely. We securely encrypt your data using a Comodo 128-bit security certificate secure servers and the implementation of the most advanced encryption services (SSL).

We only use protected connections, as demonstrated by the "https" URL prefix and the lock symbol that appears in the browser's address bar to ensure your details and life savings are 101% safe-as, always. You can find out more about the certificate we use to encrypt your data by clicking on the padlock icon in your browser when accessing a secure page.

Absolutely! Shopping on Smuuv Body's website is safe, fast, and convenient. We offer a variety of secure payment methods to make your shopping experience easier and completely safe. We guarantee your privacy and online security so you can shop with confidence.

No, Smuuv Body does not store any credit/debit card information at any stage during or after the purchase process. We do not keep any card information on record. Our website is hosted on Shopify's secure servers, and all transactions are processed through secure and compliant processors that serve millions of customers daily.

At this time, we can only process one payment method per order.

Yes, split payments are allowed with e-gift cards. The e-gift card amount will apply first, and if there’s a remaining balance, you can pay it with a credit card.

Yes! You can choose to pay in interest-free installments with Shop Pay at checkout — available on qualifying purchases.

We don't yet offer gift wrapping or gift messaging, so if you are sending a gift to someone be sure to give them a heads up that a life changing delivery is heading their way!

Klarna allows you to pay your purchase in 4 interest-free instalments. There are no additional costs whatsoever. Learn more about Klarna here on their website.

In most countries, Klarna will appear as a payment option on our checkout page. When selecting your payment method at checkout, choose Klarna. You will be redirected to the Klarna website and asked to log in (or register if you’re a first-time user). After confirming your payment details, you will be able to complete your order. Learn more about Klarna here on their website.

Visit the Klarna website here for a comprehensive list of FAQs and their Privacy Policy here.

Yes, we do! Smuuv Body digital gift cards are available in multiple amounts and make the perfect gift for any occasion.

To give the gift of an e-gift card, simply choose your e-gift card amount on this page, enter the recipient information. The card will be added to your cart and you can proceed to checkout.

Once checkout is complete, the recipient will receive an email that they have been gifted an e-gift card to www.smuuvbody.com with instructions on how to redeem towards their future purchases.

Smuuv digital Gift cards can be used as a form of payment for purchases on our website. To redeem your e-gift card, Simply enter your unique gift card code at checkout. The balance will be applied to your order total. Any remaining balance on your e-gift card can be used on future Smuuv purchases.

You can check your gift card balance here on this page by entering the last 4 digits of your card.

Treat your gift card like cash; if lost, it might not be replaceable. However, if you have the original purchase receipt or email confirmation, please contact our customer service for assistance.

Gift cards are non-refundable and cannot be exchanged for cash (unless required by law).

Yes — gift cards act as a form of payment, so you can still use a valid discount code during checkout.

Our e-gift cards never depreciate in value. If a card with a balance has had no activity for 5 years, it will be deactivated. A deactivated card cannot be reactivated.

Yes - items purchased with a digital Gift Card can be returned in accordance with our Returns Policy here. Kindly note, the return amount will be issued back onto a gift card. Returns can be done through our Returns portal.

Use of this e-gift card constitutes acceptance of the following terms and conditions: The Smuuv e-gift card is redeemable when purchasing goods at www.smuuvbody.com. The value of your purchase will be deducted from the card's current value. This e-gift card may be used multiple times until the value is fully depleted.

This e-gift card is not redeemable for cash, except where required by law. This card does not expire, and there are no fees associated with its use. This e-gift card is non-refundable and non-transferable; it is not replaceable if lost or stolen.